Shipping and Return / Refund Policy

Shipping and Return / Refund Policy for Vagarus

Last Updated: August 1, 2026

At Vagarus (accessible from https://vagarus.co/), we curate and offer high-quality travel gear and essentials designed to make your adventures smooth and hassle-free.

We want you to be completely satisfied with your purchase. This Shipping and Return / Refund Policy outlines how orders are processed, shipped, and managed in the event you need to exchange or return an item.

1. Shipping Policy

A. Order Processing & Handling

  • Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • You will receive a notification with tracking information once your order has shipped.

B. Shipping Estimates & Delivery Times

Because Vagarus partners with specialized global suppliers and manufacturers to source curated travel gear, items are shipped directly from our global fulfillment hubs.

  • Standard Worldwide Shipping: 7 to 15 business days (depending on destination country).

  • Remote / Peak Season Delivery: Delivery may take up to 20 business days during peak holiday seasons or to remote international destinations.

Note: Delivery estimates are guidelines and not guaranteed dates. Unforeseen customs delays, weather events, or local postal disruptions may occasionally impact delivery times.

C. Shipping Costs

  • Rates: Shipping fees are calculated and displayed at checkout based on the delivery destination and weight of your order.

  • Free Shipping Promotions: From time to time, Vagarus offers Free Shipping promotions on qualifying order thresholds.

D. Tracking Your Order

Once your package has been dispatched, you will receive a tracking confirmation email containing your tracking number and a link to trace your package in real time. Please allow 24 to 48 hours for tracking details to update on the carrier’s system.

E. Customs, Duties & Import Taxes

Vagarus is not responsible for any customs fees, import duties, tariffs, or local VAT applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

2. Cancellation Policy

  • Window to Cancel: You may request to cancel or modify an order within 12 hours of placing it by emailing us immediately at support@vagarus.co.

  • Once Dispatched: If your order has already been processed or dispatched to our logistics provider, it cannot be canceled. You will need to follow our standard Return Process upon receiving the item.

3. Return & Exchange Policy

We offer a 10-day Return Window. You have 14 calendar days from the date your package is marked as delivered by the carrier to request a return or exchange.

A. Eligibility Requirements for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, unwashed, and in the same condition that you received it.

  • The product must be in its original packaging with all tags, inserts, and accessories intact.

  • You must provide a valid receipt or proof of purchase (order number).

B. Non-Returnable Items

For hygiene, health, and safety reasons, the following items cannot be returned:

  • Personal care travel items, towels, or undergarments.

  • Digital products, downloadable travel guides, or gift cards.

  • Items marked as “Final Sale” or promotional clearance items.

4. Damaged, Defective, or Incorrect Items

Your satisfaction is our top priority. If your order arrives damaged, defective, or if you received the wrong item:

  1. Email us at support@vagarus.co within 48 hours of package delivery.

  2. Include your Order Number, a brief description of the issue, and clear photo or video evidence showing the damage or incorrect item.

  3. Once verified, we will dispatch a replacement item at no additional cost to you, or issue a full refund to your original payment method.

5. How to Initiate a Return

Please do not send your purchase back to the manufacturer address on the box without contacting us first. Returns sent without prior authorization will not be processed.

  1. Submit Request: Contact our support team at support@vagarus.co with your order number and reason for return.

  2. Receive Return Label/Address: If approved, we will provide you with the exact return warehouse address and instructions.

  3. Ship the Item: Package the item securely and ship it back using a trackable shipping service.

  4. Return Shipping Costs: The customer is responsible for paying return shipping costs, unless the item arrived damaged or defective. Return shipping costs are non-refundable.

6. Refunds Process

Once your return is received and inspected by our warehouse team:

  • Notification: We will send you an email notifying you that we have received your returned item and whether your refund has been approved.

  • Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.).

  • Timeline: Please allow 5 to 10 business days for the refund credit to reflect on your bank or credit card statement, depending on your financial institution.

7. Stolen, Lost, or Undeliverable Packages

  • Incorrect Address: Vagarus is not responsible for lost packages if the shipping address provided at checkout was inaccurate or incomplete.

  • Marked as Delivered: If your tracking number shows that your package was delivered, but you haven’t received it, please check around your property and contact your local postal courier. Vagarus is not responsible for packages stolen post-delivery.

8. Contact Us

For any questions regarding shipping times, return requests, or refund statuses, please contact our support team:

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